Return Policy

**Return Policy**

At Loaeyes, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward and hassle-free return process.

**Free Returns**
We provide free returns on all eligible items. You are not responsible for any return shipping costs.

**Return Window**
You may return most items within 30 days of the delivery date. Items must be unused, in their original condition, and include all original packaging, tags, and accessories.

**How to Initiate a Return**
To start a return, please contact us via email at **map@loaeyes.com** with your order number and reason for return. Our customer service team will provide you with a prepaid return label and detailed instructions.

**Refund Process**
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. The refund will be issued to your original payment method. You will receive a confirmation email once the refund has been completed.

**Non-Returnable Items**
Certain items are not eligible for return, including:
- Opened or used software or digital products
- Personalized or custom-made items
- Items marked as final sale

**Exchanges**
If you need a different size, color, or model, we recommend returning the original item for a full refund and placing a new order.

**Damaged or Incorrect Items**
If you receive a damaged, defective, or incorrect item, please contact us immediately at **map@loaeyes.com** or call **+86 19691703939**. We will arrange a replacement or full refund, including any shipping costs.

**Contact Information**
If you have any questions or concerns regarding your return, please reach out to us:

**Company Address:**
No. 88, Zhongguancun East Road, Haidian District, Beijing

**Email:** map@loaeyes.com
**Phone:** +86 19691703939

We are here to help and ensure your experience with us is nothing short of excellent.